Mayukhi Collection

Terms And conditions

Effective Date: 01-10-2023

At Mayukhi Collection, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to assist you with our refund and returns policy.

Return Eligibility

To be eligible for a return, please note the following:

  • You must initiate a return within 2 days of receiving your order.

  • The item(s) must be in their original condition, unused, and in the same packaging as received.

  • We require proof of purchase, such as the order number or a copy of the packing slip.

Refunds

Once we receive your returned item(s) and inspect them, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your payment provider’s policies.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at  Support@mayukhi.com to request a return authorization.

  2. Pack your item(s) securely in the original packaging or similar protective packaging.

  3. Include a copy of the packing slip or order confirmation with your return.

  4. Ship the item(s) to the address provided by our customer support team.

Please note that you are responsible for the return shipping costs, unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange an item for a different size or design, please contact our customer support team to arrange the exchange. We will provide you with instructions on how to return the original item and process the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may request photos of the damaged item to assist with our quality control process.

Non-Returnable Items

Please note that certain items are non-returnable for hygiene reasons, including pierced jewelry, earrings, and items specified as non-returnable in the product description.

Contact Us

If you have any questions or need further assistance regarding returns or refunds, please don’t hesitate to contact our customer support team at support@mayukhi.com.